Privacy Policy

1. Who We Are

Zynode Ltd ("we", "our", "us") is a company registered in England and Wales. Our registered office is in Chester, United Kingdom. We operate the website zynode.co.uk and provide AI-powered marketing services.

For any privacy-related inquiries, contact us at: sales@zynode.co.uk

2. Information We Collect

We may collect the following types of information:

• Contact information: Name, email address, company name, and phone number when you contact us through our website or email.
• Usage data: Anonymous data about how you use our website, including pages visited, time spent, and referring URLs.
• Technical data: IP address, browser type, device information, and operating system for security and analytics purposes.
• Business information: Details you provide about your business needs when enquiring about our services.

3. How We Use Your Information

We use collected information to:

• Respond to your enquiries and provide our services
• Improve our website and services
• Send relevant communications about our services (only with your consent)
• Comply with legal obligations
• Protect against fraud and ensure website security

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal bases:

• Consent: When you voluntarily provide information through our contact form or subscribe to communications.
• Legitimate interest: To improve our services and website functionality.
• Contractual necessity: To fulfil our obligations when providing services to you.
• Legal obligation: To comply with applicable laws and regulations.

5. Data Sharing

We do not sell your personal data. We may share information with trusted third-party service providers who assist in operating our website and delivering our services (e.g., hosting providers, email services). All third parties are required to protect your data in accordance with applicable law.

6. Cookies

Our website may use essential cookies required for the site to function correctly. We do not use tracking cookies or third-party advertising cookies. If this changes, we will update this policy and implement appropriate consent mechanisms.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions are typically retained for up to 24 months unless an ongoing business relationship exists.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at sales@zynode.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

9. Security

We implement appropriate technical and organisational measures to protect your personal data. Our website is served over HTTPS and hosted on Cloudflare's global network, providing enterprise-grade security and DDoS protection.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.